title: Connector
product:
  name: Connector
  version: 11.1.0.196
  description: >-
    Laserfiche Connector (LFC) provides a streamlined experience for integrating Laserfiche with
    line-of-business applications such as CRM and ERP systems. The product contains three
    applications: Laserfiche Connector (the main application), Laserfiche Connector Test Utility,
    and Profile Converter.
author:
  name: Laserfiche Accessibility Team
  company_name: Laserfiche
  address: 3443 Long Beach Blvd, Long Beach, CA 90807
  email: accessibility@laserfiche.com
  website: https://www.laserfiche.com/
report_date: '2022-02-01'
last_modified_date: '2026-07-10'
version: 2
notes: >-
  This Accessibility Conformance Report presents the results of Laserfiche's accessibility
  evaluation of Connector. Conformance was evaluated against WCAG 2.1 (Level A and AA). Success
  criteria outside the evaluated scope — including later WCAG 2.2 additions and all Level AAA
  criteria that were not tested — are listed as "Not Evaluated" rather than assigned an untested
  rating. Conformance was evaluated by external suppliers under the DHS Trusted Tester Program. The
  Closed Functionality Software criteria are all Not Applicable because the product is not used in
  closed software systems.
evaluation_methods_used: >-
  General product knowledge, testing with assistive technologies including the NVDA and Microsoft
  Narrator screen readers, automated testing with Accessibility Insights for Windows, and manual
  testing. A third-party consultant also ran an assessment whose results are incorporated.
legal_disclaimer: >-
  This Laserfiche® Accessibility Conformance Report is for informational purposes only and is
  subject to change without notice. Compulink Management Center, Inc. dba Laserfiche (“Laserfiche”)
  MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT, and cannot guarantee the accuracy of
  any information presented after the date of publication. Laserfiche disclaims any liability with
  respect to this document and no contractual obligations are formed either directly or indirectly
  by this document. Customization of the product voids this conformance statement from Laserfiche.
  Customers may make independent conformance statements if they have conducted due diligence to
  meet all relevant requirements for their customization. Laserfiche further makes no representation
  concerning the ability of assistive technologies or other products to interoperate with its
  products. This document addresses the named product(s) only and not prerequisite products for
  which Laserfiche may supply restricted use licenses. Please consult with Assistive Technology
  (AT) vendors for compatibility specifications of specific AT products.
license: CC-BY-ND-4.0
catalog: 2.5-edition-wcag-2.2-508-en
chapters:
  success_criteria_level_a:
    notes: ''
    criteria:
      - num: 1.1.1
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: The non-text buttons do not have descriptive text.
      - num: 1.2.1
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.2.2
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.2.3
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.3.1
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: >-
                Information and relationships, including label relationships, are not
                programmatically determinable for some elements (see 502.3.6 Label Relationships).
      - num: 1.3.2
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: When the screen reader speaks the About dialog, the sequence is incorrect.
      - num: 1.3.3
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: The instructions for the continue button refer only to color and shape.
      - num: 1.4.1
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: >-
                Links are distinguished from surrounding text only by their blue color and would
                benefit from additional distinction.
      - num: 1.4.2
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 2.1.1
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: >-
                Several functions are inaccessible by keyboard: adding a source application, setting
                the start button position, and opening the tray menu.
      - num: 2.1.2
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.1.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.2.1
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 2.2.2
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 2.3.1
        components:
          - name: software
            adherence:
              level: supports
              notes: No flashing content.
      - num: 2.4.1
        components:
          - name: software
            adherence:
              level: not-applicable
              notes: Does not apply to non-web software.
      - num: 2.4.2
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.4.3
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: >-
                When tabbing through the Test Utility window, the focus order for the buttons is
                incorrect.
      - num: 2.4.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.5.1
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: >-
                Dragging the target is required when adding a source and setting the start button
                position.
      - num: 2.5.2
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.5.3
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.5.4
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 3.1.1
        components:
          - name: software
            adherence:
              level: supports
      - num: 3.2.1
        components:
          - name: software
            adherence:
              level: supports
      - num: 3.2.2
        components:
          - name: software
            adherence:
              level: supports
      - num: 3.2.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.3.1
        components:
          - name: software
            adherence:
              level: supports
      - num: 3.3.2
        components:
          - name: software
            adherence:
              level: supports
      - num: 3.3.7
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 4.1.1
        components:
          - name: software
            adherence:
              level: supports
      - num: 4.1.2
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: Many image-based buttons, links, and inputs lack accessible names.
  success_criteria_level_aa:
    notes: ''
    criteria:
      - num: 1.2.4
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.2.5
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.3.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.3.5
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.3
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: The headings in blue have low contrast.
      - num: 1.4.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.5
        components:
          - name: software
            adherence:
              level: supports
              notes: No images of text.
      - num: 1.4.10
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: Some functionality is unavailable when zoomed to 400%.
      - num: 1.4.11
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.12
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.13
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.4.5
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 2.4.6
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: The names of some dropdown items, data items, and menu items are incorrect.
      - num: 2.4.7
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.4.11
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.5.7
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.5.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.2
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 3.2.3
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 3.2.4
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 3.3.3
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: Error messages provide no suggestion for correction.
      - num: 3.3.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 3.3.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 4.1.3
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: >-
                Screen readers cannot alert users to the validation error message of the 'Token
                name' input, the current image size when setting the start button icon, or the
                status of importing files.
  success_criteria_level_aaa:
    notes: ''
    criteria:
      - num: 1.2.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.2.7
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.2.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.2.9
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.3.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.4.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.4.7
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.4.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.4.9
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.1.3
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.2.3
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.2.4
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.2.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.2.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.3.2
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.3.3
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.9
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.10
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.12
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.13
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.5.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.5.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.3
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.4
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.2.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.3.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.3.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.3.9
        components:
          - name: software
            adherence:
              level: not-evaluated
  functional_performance_criteria:
    notes: ''
    criteria:
      - num: '302.1'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Some elements are not exposed to screen readers, so the product cannot be fully used
                without vision.
      - num: '302.2'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Low-contrast headings and loss of some functionality at 400% zoom limit use with
                limited vision.
      - num: '302.3'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Links are distinguished from surrounding text by color alone (see 1.4.1 Use of
                Color).
      - num: '302.4'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '302.5'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '302.6'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '302.7'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.8'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: Dragging is required for some functions.
      - num: '302.9'
        components:
          - name: none
            adherence:
              level: supports
  hardware:
    disabled: true
    notes: Connector is a software product; Section 508 hardware criteria are not applicable.
  software:
    notes: ''
    criteria:
      - num: 502.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 502.2.2
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 502.3.1
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: Many elements lack object information.
      - num: 502.3.2
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.3
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Row, column, and header information is not conveyed for the instance table and
                history table.
      - num: 502.3.4
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.5
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.6
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: See 1.3.1 Info and Relationships.
      - num: 502.3.7
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.8
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.9
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.10
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.11
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.12
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.13
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.14
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Some events and status changes are not communicated to assistive technology (see
                4.1.3 Status Messages).
      - num: '502.4'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '503.2'
        components:
          - name: none
            adherence:
              level: supports
      - num: '503.3'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 503.4.1
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 503.4.2
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '504.2'
        components:
          - name: none
            adherence:
              level: not-evaluated
      - num: 504.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 504.2.2
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '504.3'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '504.4'
        components:
          - name: none
            adherence:
              level: not-applicable
  support_documentation_and_services:
    notes: ''
    criteria:
      - num: '602.2'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                There is no documentation listing and explaining how to use the accessibility and
                compatibility features.
      - num: '602.3'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                The majority of the support documentation supports WCAG; some functionality only
                partially supports it.
      - num: '602.4'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '603.2'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '603.3'
        components:
          - name: none
            adherence:
              level: not-applicable
