title: Directory Server
product:
  name: Directory Server
  version: '12'
  description: >-
    The user-facing Security Token Service (STS) sign-in pages of Laserfiche Directory Server,
    including the login, MFA setup, self-registration, forgot-password, reset-password, and error
    pages that users encounter on their way to end-user applications such as Forms and Web Access.
    These pages primarily handle user authentication.
author:
  name: Laserfiche Accessibility Team
  company_name: Laserfiche
  address: 3443 Long Beach Blvd, Long Beach, CA 90807
  email: accessibility@laserfiche.com
  website: https://www.laserfiche.com/
report_date: '2025-02-07'
last_modified_date: '2026-07-10'
version: 2
notes: >-
  This Accessibility Conformance Report presents the results of Laserfiche's accessibility
  evaluation of Directory Server. Conformance was evaluated against WCAG 2.2 (Level A and AA).
  Success criteria outside the evaluated scope — including later WCAG 2.2 additions and all Level
  AAA criteria that were not tested — are listed as "Not Evaluated" rather than assigned an untested
  rating. Conformance to accessibility standards was evaluated by external suppliers under the DHS
  Trusted Tester Program.
evaluation_methods_used: >-
  General product knowledge combined with manual testing and testing with assistive technologies
  (NVDA screen reader), using Accessibility Insights for Web and a WCAG color-contrast checker. A
  third-party consultant also ran an assessment whose results are incorporated.
legal_disclaimer: >-
  This Laserfiche® Accessibility Conformance Report is for informational purposes only and is
  subject to change without notice. Compulink Management Center, Inc. dba Laserfiche (“Laserfiche”)
  MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT, and cannot guarantee the accuracy of
  any information presented after the date of publication. Laserfiche disclaims any liability with
  respect to this document and no contractual obligations are formed either directly or indirectly
  by this document. Customization of the product voids this conformance statement from Laserfiche.
  Customers may make independent conformance statements if they have conducted due diligence to
  meet all relevant requirements for their customization. Laserfiche further makes no representation
  concerning the ability of assistive technologies or other products to interoperate with its
  products. This document addresses the named product(s) only and not prerequisite products for
  which Laserfiche may supply restricted use licenses. Please consult with Assistive Technology
  (AT) vendors for compatibility specifications of specific AT products.
license: CC-BY-ND-4.0
catalog: 2.5-edition-wcag-2.2-508-en
chapters:
  success_criteria_level_a:
    notes: ''
    criteria:
      - num: 1.1.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: 'Configure-MFA page: the MFA image has no alternate text.'
      - num: 1.2.1
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 1.2.2
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 1.2.3
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 1.3.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Reset-Password page: labels for New password and Confirm new password are not
                associated with their inputs. Self-Service page: the Select license dropdown is not
                associated with its input.
      - num: 1.3.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.3.3
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 1.4.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Sign-in, Reset-Password, and Configure-MFA pages: a red border is the only visual
                means of indicating an error on the MFA code input.
      - num: 1.4.2
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.1.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Self-Service page: the 'Skip' link and the 'Click here' link (shown after
                confirmation) cannot be reached by keyboard. Configure-MFA page: the 'Can't scan?'
                link cannot be reached by keyboard.
      - num: 2.1.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.1.4
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.2.1
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.2.2
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.3.1
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.4.1
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.4.2
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Error page: the page title is 'Laserfiche', which does not describe the page's topic
                or purpose.
      - num: 2.4.3
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.4.4
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.5.1
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.5.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.5.3
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Self-Service page: the Select license dropdown is not programmatically determinable.
                Reset-Password page: the New password and Confirm new password inputs are not
                programmatically determinable.
      - num: 2.5.4
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 3.1.1
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                The <html> tag has no lang attribute on the Self-Service, Sign-in, Forgot-Password,
                Reset-Password, Configure-MFA, and Error pages.
      - num: 3.2.1
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.2.2
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Sign-in page: pressing Enter to select 'I have an MFA code' signs the user in.
                Reset-Password page: pressing Enter to select 'I have an MFA code' resets the
                password.
      - num: 3.2.6
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.3.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Sign-in, Reset-Password, and Configure-MFA pages: errors on the MFA code input are
                not described in text.
      - num: 3.3.2
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Reset-Password page: the New password and Confirm new password inputs are not
                programmatically determinable. Forgot-Password page: the Organization dropdown is
                not programmatically determinable. Sign-in page: the Organization dropdown is not
                programmatically determinable and the MFA code input has no label.
      - num: 3.3.7
        components:
          - name: web
            adherence:
              level: supports
      - num: 4.1.1
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 4.1.2
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: 'Self-Service page: the Select license dropdown has no accessible name.'
  success_criteria_level_aa:
    notes: ''
    criteria:
      - num: 1.2.4
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 1.2.5
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 1.3.4
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.3.5
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Inputs across the Self-Service, Sign-in, Configure-MFA, Reset-Password, and
                Forgot-Password pages lack the correct HTML5 autocomplete attribute (for example
                autocomplete is 'on' instead of naming the input).
      - num: 1.4.3
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: "Configure-MFA page: the 'Can't scan' link does not meet minimum contrast."
      - num: 1.4.4
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.5
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 1.4.10
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.11
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.12
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.13
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.4.5
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.4.6
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.4.7
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.4.11
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.5.7
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.5.8
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: "Configure-MFA page: the 'Can't scan' link is too small."
      - num: 3.1.2
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 3.2.3
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 3.2.4
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 3.3.3
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Sign-in, Reset-Password, and Configure-MFA pages: no guidance is provided for
                correcting the error on the MFA code input.
      - num: 3.3.4
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 3.3.8
        components:
          - name: web
            adherence:
              level: supports
      - num: 4.1.3
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Sign-in, Reset-Password, and Configure-MFA pages: the status message is not
                programmatically determinable.
  success_criteria_level_aaa:
    notes: ''
    criteria:
      - num: 1.2.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.2.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.2.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.2.9
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.3.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.9
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.1.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.4
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.3.2
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.3.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.9
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.10
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.12
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.13
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.4
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.2.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.9
        components:
          - name: web
            adherence:
              level: not-evaluated
  functional_performance_criteria:
    notes: ''
    criteria:
      - num: '302.1'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.2'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.3'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.4'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No audible mode of operation is provided.
      - num: '302.5'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No audible mode of operation is provided.
      - num: '302.6'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No functionality uses speech for input.
      - num: '302.7'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.8'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.9'
        components:
          - name: none
            adherence:
              level: supports
  hardware:
    disabled: true
    notes: Directory Server is a software product; Section 508 hardware criteria are not applicable.
  software:
    notes: ''
    criteria:
      - num: 502.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: The product is not platform software.
      - num: 502.2.2
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: The product does not contain platform features.
      - num: 502.3.1
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.2
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: See 4.1.2 Name, Role, Value.
      - num: 502.3.3
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: See 1.3.1 Info and Relationships.
      - num: 502.3.4
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                Some values cannot be associated with an object, such as the values of the
                Organization dropdown and the Select license list.
      - num: 502.3.5
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: See 4.1.2 Name, Role, Value.
      - num: 502.3.6
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: See 1.3.1 Info and Relationships.
      - num: 502.3.7
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: See 1.3.1 Info and Relationships.
      - num: 502.3.8
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.9
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.10
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: The product does not have a list of actions for objects.
      - num: 502.3.11
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.12
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.13
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.14
        components:
          - name: none
            adherence:
              level: supports
      - num: '502.4'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '503.2'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                The product does not follow the platform settings for font type, font size, and
                focus cursor.
      - num: '503.3'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No alternative user interface is provided.
      - num: 503.4.1
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No captions.
      - num: 503.4.2
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No audio.
      - num: '504.2'
        components:
          - name: none
            adherence:
              level: not-evaluated
      - num: 504.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: The product does not convert content.
      - num: 504.2.2
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: Nothing is related to PDF export.
      - num: '504.3'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: >-
                Whether content conforms to WCAG is determined by the product rather than the
                customer.
      - num: '504.4'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No templates.
  support_documentation_and_services:
    notes: ''
    criteria:
      - num: '602.2'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                There is no document that lists and explains how to use the product's accessibility
                and compatibility features.
      - num: '602.3'
        components:
          - name: none
            adherence:
              level: not-evaluated
      - num: '602.4'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: Non-electronic support documentation is not provided.
      - num: '603.2'
        components:
          - name: none
            adherence:
              level: supports
      - num: '603.3'
        components:
          - name: none
            adherence:
              level: supports
