title: Import Agent
product:
  name: Import Agent
  version: 10.4.0 Update 7
  description: >-
    Laserfiche Import Agent includes two applications: Import Agent and Email Archive. Import Agent
    automatically retrieves files stored in a local or network Windows folder and imports them into
    a Laserfiche repository, optionally processing the files (for example performing OCR), adding
    metadata, and performing additional tasks. Email Archive automatically archives emails to a
    Laserfiche repository, to multiple locations based on various conditions.
author:
  name: Laserfiche Accessibility Team
  company_name: Laserfiche
  address: 3443 Long Beach Blvd, Long Beach, CA 90807
  email: accessibility@laserfiche.com
  website: https://www.laserfiche.com/
report_date: '2022-02-01'
last_modified_date: '2026-07-10'
version: 2
notes: >-
  This Accessibility Conformance Report presents the results of Laserfiche's accessibility
  evaluation of Import Agent. Conformance was evaluated against WCAG 2.1 (Level A and AA). Success
  criteria outside the evaluated scope — including later WCAG 2.2 additions and all Level AAA
  criteria that were not tested — are listed as "Not Evaluated" rather than assigned an untested
  rating. The technical criteria for Closed Functionality Software are all Not Applicable because
  the product is not used in closed software systems.
evaluation_methods_used: >-
  General product knowledge, manual testing, and testing with assistive technologies including the
  NVDA screen reader and Microsoft Narrator, plus automated testing with Accessibility Insights for
  Windows. A third-party consultant assessment was also incorporated, and conformance was evaluated
  by external suppliers under the DHS Trusted Tester Program.
legal_disclaimer: >-
  This Laserfiche® Accessibility Conformance Report is for informational purposes only and is
  subject to change without notice. Compulink Management Center, Inc. dba Laserfiche (“Laserfiche”)
  MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT, and cannot guarantee the accuracy of
  any information presented after the date of publication. Laserfiche disclaims any liability with
  respect to this document and no contractual obligations are formed either directly or indirectly
  by this document. Customization of the product voids this conformance statement from Laserfiche.
  Customers may make independent conformance statements if they have conducted due diligence to
  meet all relevant requirements for their customization. Laserfiche further makes no representation
  concerning the ability of assistive technologies or other products to interoperate with its
  products. This document addresses the named product(s) only and not prerequisite products for
  which Laserfiche may supply restricted use licenses. Please consult with Assistive Technology
  (AT) vendors for compatibility specifications of specific AT products.
license: CC-BY-ND-4.0
catalog: 2.5-edition-wcag-2.2-508-en
chapters:
  success_criteria_level_a:
    notes: ''
    criteria:
      - num: 1.1.1
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: >-
                Some of the buttons do not have text associated with them or have areas for
                improvement.
      - num: 1.2.1
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.2.2
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.2.3
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.3.1
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: >-
                Inputs are not associated with their labels; the options of the same
                checkbox/radio-button field are not grouped together; and fields under the same
                section are not grouped together.
      - num: 1.3.2
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: >-
                When a screen reader reads some dialogs, such as the About dialog, the sequence is
                out of order.
      - num: 1.3.3
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.1
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: >-
                Links are distinguished from surrounding text only by their blue color; they would
                benefit from additional distinction.
      - num: 1.4.2
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 2.1.1
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: A few operations cannot be completed by keyboard alone.
      - num: 2.1.2
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.1.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.2.1
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 2.2.2
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 2.3.1
        components:
          - name: software
            adherence:
              level: supports
              notes: No flashing content.
      - num: 2.4.1
        components:
          - name: software
            adherence:
              level: not-applicable
              notes: Does not apply to non-web software.
      - num: 2.4.2
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.4.3
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: >-
                Most controls meet the criterion, but a few are not correctly ordered when moving
                focus via the keyboard.
      - num: 2.4.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.5.1
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.5.2
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.5.3
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.5.4
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 3.1.1
        components:
          - name: software
            adherence:
              level: supports
      - num: 3.2.1
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: In the folder browser window, focusing on a node expands the node.
      - num: 3.2.2
        components:
          - name: software
            adherence:
              level: supports
      - num: 3.2.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.3.1
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: The product does not validate date, time, and datetime fields.
      - num: 3.3.2
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: Some inputs have no label or instruction.
      - num: 3.3.7
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 4.1.1
        components:
          - name: software
            adherence:
              level: supports
      - num: 4.1.2
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: Many image-based buttons, links, and inputs lack accessible names.
  success_criteria_level_aa:
    notes: ''
    criteria:
      - num: 1.2.4
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.2.5
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 1.3.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.3.5
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.3
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.5
        components:
          - name: software
            adherence:
              level: supports
              notes: No images of text.
      - num: 1.4.10
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: Some functionality is unavailable when zoomed to 400%.
      - num: 1.4.11
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.12
        components:
          - name: software
            adherence:
              level: supports
      - num: 1.4.13
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.4.5
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 2.4.6
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: The names of some dropdown items, data items, and menu items are incorrect.
      - num: 2.4.7
        components:
          - name: software
            adherence:
              level: supports
      - num: 2.4.11
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.5.7
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.5.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.2
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 3.2.3
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 3.2.4
        components:
          - name: software
            adherence:
              level: not-applicable
      - num: 3.3.3
        components:
          - name: software
            adherence:
              level: partially-supports
              notes: >-
                The source rates error suggestion as partially supporting; some functionality does
                not meet the criterion (no specific remarks were provided in the source).
      - num: 3.3.4
        components:
          - name: software
            adherence:
              level: supports
      - num: 3.3.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 4.1.3
        components:
          - name: software
            adherence:
              level: does-not-support
              notes: >-
                For open-functionality software the screen reader cannot speak the status of testing
                the mail-server connection.
  success_criteria_level_aaa:
    notes: ''
    criteria:
      - num: 1.2.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.2.7
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.2.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.2.9
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.3.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.4.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.4.7
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.4.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 1.4.9
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.1.3
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.2.3
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.2.4
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.2.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.2.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.3.2
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.3.3
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.8
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.9
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.10
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.12
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.4.13
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.5.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 2.5.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.3
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.4
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.1.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.2.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.3.5
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.3.6
        components:
          - name: software
            adherence:
              level: not-evaluated
      - num: 3.3.9
        components:
          - name: software
            adherence:
              level: not-evaluated
  functional_performance_criteria:
    notes: ''
    criteria:
      - num: '302.1'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Non-visual (screen reader) access has documented defects; many elements lack
                accessible names and object information (see 4.1.2 and 502.3.1).
      - num: '302.2'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Documented low-vision defects include functionality that is unavailable at 400% zoom
                (see 1.4.10) and links distinguished only by color (see 1.4.1).
      - num: '302.3'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Links are distinguished from surrounding text by color alone (see 1.4.1 Use of
                Color).
      - num: '302.4'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '302.5'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '302.6'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '302.7'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.8'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.9'
        components:
          - name: none
            adherence:
              level: supports
  hardware:
    disabled: true
    notes: Import Agent is a software product; Section 508 hardware criteria are not applicable.
  software:
    notes: ''
    criteria:
      - num: 502.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 502.2.2
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 502.3.1
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: Many elements lack object information.
      - num: 502.3.2
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.3
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.4
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.5
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.6
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: Label relationships are not conveyed; see 1.3.1 Info and Relationships.
      - num: 502.3.7
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: Hierarchical relationships are not conveyed; see 1.3.1 Info and Relationships.
      - num: 502.3.8
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.9
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.10
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.11
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.12
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.13
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.14
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: The screen reader cannot speak the status of testing the mail-server connection.
      - num: '502.4'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '503.2'
        components:
          - name: none
            adherence:
              level: supports
      - num: '503.3'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 503.4.1
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 503.4.2
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '504.2'
        components:
          - name: none
            adherence:
              level: not-evaluated
      - num: 504.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 504.2.2
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '504.3'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '504.4'
        components:
          - name: none
            adherence:
              level: not-applicable
  support_documentation_and_services:
    notes: ''
    criteria:
      - num: '602.2'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                There is no documentation listing and explaining how to use the accessibility and
                compatibility features.
      - num: '602.3'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                The majority of support documentation supports WCAG; some functionality only
                partially supports it.
      - num: '602.4'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '603.2'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '603.3'
        components:
          - name: none
            adherence:
              level: not-applicable
