title: Account Administration
product:
  name: Account Administration
  version: ''
  description: >-
    Laserfiche Cloud Account Administration is an administration portal for Laserfiche Cloud. From
    here, administrators can use Laserfiche Cloud user provisioning and subscription plan tools,
    configure user accounts, and identify available support avenues. Solution Providers also use it
    to manage their Demo, Trial, and End User customer accounts.
author:
  name: Laserfiche Accessibility Team
  company_name: Laserfiche
  address: 3443 Long Beach Blvd, Long Beach, CA 90807
  email: accessibility@laserfiche.com
  website: https://www.laserfiche.com/
report_date: '2023-03-01'
last_modified_date: '2026-07-10'
version: 2
notes: >-
  This Accessibility Conformance Report presents the results of Laserfiche's accessibility
  evaluation of Account Administration. Conformance was evaluated against WCAG 2.1 (Level A and AA).
  Success criteria outside the evaluated scope — including later WCAG 2.2 additions and all Level
  AAA criteria that were not tested — are listed as "Not Evaluated" rather than assigned an untested
  rating. Conformance to accessibility standards was evaluated by external suppliers under the DHS
  Trusted Tester Program. The technical criteria for Closed Functionality Software are all Not
  Applicable because the product is not used in closed software systems.
evaluation_methods_used: >-
  General product knowledge combined with manual testing, screen-reader testing with NVDA, and web
  accessibility evaluation using the WAVE and SiteImprove browser extensions.
legal_disclaimer: >-
  This Laserfiche® Accessibility Conformance Report is for informational purposes only and is
  subject to change without notice. Compulink Management Center, Inc. dba Laserfiche (“Laserfiche”)
  MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT, and cannot guarantee the accuracy of
  any information presented after the date of publication. Laserfiche disclaims any liability with
  respect to this document and no contractual obligations are formed either directly or indirectly
  by this document. Customization of the product voids this conformance statement from Laserfiche.
  Customers may make independent conformance statements if they have conducted due diligence to
  meet all relevant requirements for their customization. Laserfiche further makes no representation
  concerning the ability of assistive technologies or other products to interoperate with its
  products. This document addresses the named product(s) only and not prerequisite products for
  which Laserfiche may supply restricted use licenses. Please consult with Assistive Technology
  (AT) vendors for compatibility specifications of specific AT products.
license: CC-BY-ND-4.0
catalog: 2.5-edition-wcag-2.2-508-en
chapters:
  success_criteria_level_a:
    notes: ''
    criteria:
      - num: 1.1.1
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                The login page provides no text alternatives and other pages only partially do; a
                thorough review of the text alternatives is needed.
      - num: 1.2.1
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: 1.2.2
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: 1.2.3
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: 1.3.1
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Information and relationships are not conveyed programmatically on most pages; only
                one page partially supports this.
      - num: 1.3.2
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: Meaningful sequence is not preserved on one page and only partially on two others.
      - num: 1.3.3
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.1
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.2
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: 2.1.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Some pages do not allow the keyboard to focus on all page elements, especially each
                row in side tables.
      - num: 2.1.2
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                One page contains a keyboard trap and three pages only partially support keyboard
                operation.
      - num: 2.1.4
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.2.1
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.2.2
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Critical error messages meet this criterion, but success and warning messages cannot
                be delayed or stopped before they scroll off screen.
      - num: 2.3.1
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.4.1
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.4.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.4.3
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: Focus order is incorrect on one page and only partially correct on two others.
      - num: 2.4.4
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                The account activation page footer contains a couple of links without a text
                alternative; link purpose varies across pages.
      - num: 2.5.1
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 2.5.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.5.3
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: Visible text labels are not consistently part of the accessible name of controls.
      - num: 2.5.4
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 3.1.1
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: The language of the page is not programmatically identified.
      - num: 3.2.1
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.2.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.2.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.1
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: Errors are not identified in text on one page.
      - num: 3.3.2
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: Labels or instructions are missing or incomplete on three pages.
      - num: 3.3.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 4.1.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: Several pages contain markup parsing errors.
      - num: 4.1.2
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: Name, role, and value are not correctly exposed for all interface components.
  success_criteria_level_aa:
    notes: ''
    criteria:
      - num: 1.2.4
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: 1.2.5
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: 1.3.4
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: Orientation is not supported on two pages and only partially on another.
      - num: 1.3.5
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Some input fields use a valid autocomplete term, but several pages do not identify
                input purpose; when multiple terms are used they must be listed in the correct
                order.
      - num: 1.4.3
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                The green header has low contrast against its text, and the green page elements have
                low contrast against the background.
      - num: 1.4.4
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.5
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.10
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: Content does not reflow correctly on two pages and only partially on another.
      - num: 1.4.11
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: Non-text contrast is insufficient on two pages.
      - num: 1.4.12
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.13
        components:
          - name: web
            adherence:
              level: supports
              notes: >-
                Not applicable on most pages; supported on the one page where hover or focus content
                appears.
      - num: 2.4.5
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.4.6
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: Headings and labels are incomplete on two pages.
      - num: 2.4.7
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: The focus indicator is not fully visible on two pages.
      - num: 2.4.11
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.2
        components:
          - name: web
            adherence:
              level: not-applicable
      - num: 3.2.3
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.2.4
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.3.3
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: Error suggestions are missing or incomplete on three pages.
      - num: 3.3.4
        components:
          - name: web
            adherence:
              level: supports
              notes: >-
                Not applicable on most pages; supported where legal, financial, or data submissions
                occur.
      - num: 3.3.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 4.1.3
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: Status messages are not programmatically exposed to assistive technology.
  success_criteria_level_aaa:
    notes: ''
    criteria:
      - num: 1.2.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.2.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.2.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.2.9
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.3.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.9
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.1.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.4
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.3.2
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.3.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.9
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.10
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.12
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.13
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.4
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.2.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.9
        components:
          - name: web
            adherence:
              level: not-evaluated
  functional_performance_criteria:
    notes: ''
    criteria:
      - num: '302.1'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: 'Without vision: rated does not support; the source gave no specific remark.'
      - num: '302.2'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: 'With limited vision: rated does not support; the source gave no specific remark.'
      - num: '302.3'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                Without perception of color: rated partially supports; the source gave no specific
                remark.
      - num: '302.4'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: '302.5'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: '302.6'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No speech is used for inputs or controls.
      - num: '302.7'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                With limited manipulation: rated partially supports; the source gave no specific
                remark.
      - num: '302.8'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.9'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                With limited language, cognitive, and learning abilities: rated does not support;
                the source gave no specific remark.
  hardware:
    disabled: true
    notes: >-
      Account Administration is a software product; Section 508 hardware criteria are not
      applicable.
  software:
    notes: ''
    criteria:
      - num: 502.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.2.2
        components:
          - name: none
            adherence:
              level: supports
      - num: 502.3.1
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.2
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.3
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.4
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.5
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.6
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.7
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.8
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.9
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.10
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.11
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.12
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.13
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: 502.3.14
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: '502.4'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not platform software.
      - num: '503.2'
        components:
          - name: none
            adherence:
              level: supports
      - num: '503.3'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No alternate user interface is used as assistive technology for this product.
      - num: 503.4.1
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: 503.4.2
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: No audio or video elements.
      - num: '504.2'
        components:
          - name: none
            adherence:
              level: not-evaluated
      - num: 504.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not an authoring tool.
      - num: 504.2.2
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not an authoring tool.
      - num: '504.3'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not an authoring tool.
      - num: '504.4'
        components:
          - name: none
            adherence:
              level: not-applicable
              notes: This product is not an authoring tool.
  support_documentation_and_services:
    notes: ''
    criteria:
      - num: '602.2'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: The documentation does not detail accessibility and compatibility features.
      - num: '602.3'
        components:
          - name: none
            adherence:
              level: not-evaluated
      - num: '602.4'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: Alternate formats for non-electronic support documentation are not provided.
      - num: '603.2'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: The documentation does not detail accessibility and compatibility features.
      - num: '603.3'
        components:
          - name: none
            adherence:
              level: supports
              notes: Laserfiche can be contacted via phone, email, and web forms.
