title: Process Automation
product:
  name: Process Automation
  version: ''
  description: >-
    The web interface for Laserfiche Process Automation, covering the BPM landing page, the listing
    pages (starting events, rules, integrations, teams, settings, workflows, and capture tools),
    bell notifications, and the settings dialogs (holidays, work schedule, and email display).
author:
  name: Laserfiche Accessibility Team
  company_name: Laserfiche
  address: 3443 Long Beach Blvd, Long Beach, CA 90807
  email: accessibility@laserfiche.com
  website: https://www.laserfiche.com/
report_date: '2026-07-10'
last_modified_date: '2026-07-10'
version: 1
notes: >-
  This Accessibility Conformance Report presents the results of Laserfiche's accessibility
  evaluation of Process Automation. Conformance was evaluated against WCAG 2.1 (Level A and AA).
  Success criteria outside the evaluated scope — including later WCAG 2.2 additions and all Level
  AAA criteria that were not tested — are listed as "Not Evaluated" rather than assigned an untested
  rating. This report merges four separate area assessments (Landing Page, Listing Pages,
  Notifications, and Settings) into a single Process Automation report. Where areas rated a
  criterion differently, the least-conforming result is reported and remarks are attributed to the
  affected area. This report consolidates the evaluations of: BPM Landing Page (WCAG 2.1,
  2023-02-26); Listing Pages (WCAG 2.1, 2023-02-24); Notifications (WCAG 2.1, 2023-02-28); Settings
  (WCAG 2.1, 2023-02-27).
evaluation_methods_used: >-
  Manual testing using general product knowledge and assistive technologies, including the NVDA
  screen reader; keyboard-only navigation testing; color-contrast checking with the WCAG Contrast
  Checker and Colour Contrast Analyser; and the WAVE evaluation tool. A third-party consultant also
  contributed assessments under the DHS Trusted Tester Program.
legal_disclaimer: >-
  This Laserfiche® Accessibility Conformance Report is for informational purposes only and is
  subject to change without notice. Compulink Management Center, Inc. dba Laserfiche (“Laserfiche”)
  MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT, and cannot guarantee the accuracy of
  any information presented after the date of publication. Laserfiche disclaims any liability with
  respect to this document and no contractual obligations are formed either directly or indirectly
  by this document. Customization of the product voids this conformance statement from Laserfiche.
  Customers may make independent conformance statements if they have conducted due diligence to
  meet all relevant requirements for their customization. Laserfiche further makes no representation
  concerning the ability of assistive technologies or other products to interoperate with its
  products. This document addresses the named product(s) only and not prerequisite products for
  which Laserfiche may supply restricted use licenses. Please consult with Assistive Technology
  (AT) vendors for compatibility specifications of specific AT products.
license: CC-BY-ND-4.0
catalog: 2.5-edition-wcag-2.2-508-en
chapters:
  success_criteria_level_a:
    notes: ''
    criteria:
      - num: 1.1.1
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Notifications: some items lack text alternatives or have duplicate ids, and the task
                inbox and process icons are missing ARIA tags and alt attributes. Landing Page:
                several elements are categorized only as "Button" and images share duplicate ids.
                Listing Pages: table rows are not read out and the New button dropdowns are not
                labeled correctly.
      - num: 1.2.1
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No pre-recorded audio or video.
      - num: 1.2.2
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No pre-recorded audio or video.
      - num: 1.2.3
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No pre-recorded audio or video.
      - num: 1.3.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Landing Page: information, structure, and relationships can be programmatically
                determined, but the Project dropdown is not always obvious as a header/modifier for
                the rest of the content.
      - num: 1.3.2
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Notifications: after opening the bell, the notification list appears before it in
                focus order rather than after. Settings: the exceptions dropdown in the holidays
                dialog is not announced by the screen reader, and creating a new holiday does not
                move focus to the dialog.
      - num: 1.3.3
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Landing Page: color is the only visual means of distinguishing focus for some
                elements. Settings: name input boxes lack an error message when in an error state
                (the create button is disabled on error).
      - num: 1.4.2
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No pre-recorded audio or video.
      - num: 2.1.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Listing Pages: the New button dropdown does not work with keyboard only, though
                creating a new item is still possible with the keyboard.
      - num: 2.1.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.1.4
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No character-key shortcuts are provided.
      - num: 2.2.1
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No content is on a timer.
      - num: 2.2.2
        components:
          - name: web
            adherence:
              level: supports
              notes: >-
                No automatic moving, blinking, or scrolling occurs except when a resource is
                created, which is part of the essential function.
      - num: 2.3.1
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.4.1
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Landing Page: no mechanism is available to bypass repeated blocks of content.
                Settings: the working hours section of the Work Schedule editor cannot be skipped
                without tabbing through every day and input. Listing Pages: listing tables can be
                skipped, but the headers must be tabbed through each time.
      - num: 2.4.2
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Notifications: the screen reader announces the number of unread notifications plus
                "Button" rather than a meaningful title.
      - num: 2.4.3
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Listing Pages: focus shifts into the New button dropdown even when it is not open.
                Notifications: users must tab backwards into the list once it is open. Settings: the
                Work Schedule editor does not move focus to the new holiday dialog when Create
                Holiday is clicked.
      - num: 2.4.4
        components:
          - name: web
            adherence:
              level: supports
              notes: All application-provided links have a purpose.
      - num: 2.5.1
        components:
          - name: web
            adherence:
              level: supports
              notes: >-
                Settings pages use only single-pointer controls; the other areas do not use pointer
                gestures.
      - num: 2.5.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.5.3
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Landing Page and Notifications: in some cases the visible label text is missing from
                the accessible name (Landing Page also lacks a tooltip).
      - num: 2.5.4
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No motion-activated features.
      - num: 3.1.1
        components:
          - name: web
            adherence:
              level: supports
              notes: Only English is currently supported and the page language is set.
      - num: 3.2.1
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.2.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.2.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.1
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: 'Settings: errors for resource names are not described in text.'
      - num: 3.3.2
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Settings: many inputs in the holiday dialog are not labeled for screen-reader users,
                the time zone and work hours inputs lack appropriate labels, and the close button
                has no descriptive label.
      - num: 3.3.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 4.1.1
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: 'Landing Page and Notifications: some duplicate ids were detected (bugs filed).'
      - num: 4.1.2
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Listing Pages: the New button dropdown does not have a correct name. Landing Page:
                the Project context is accessible but may not be interpretable.
  success_criteria_level_aa:
    notes: ''
    criteria:
      - num: 1.2.4
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: The product does not support live captions or streaming.
      - num: 1.2.5
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: No pre-recorded audio.
      - num: 1.3.4
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.3.5
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Settings: a number of inputs do not provide enough information for a non-sighted
                user to identify their purpose.
      - num: 1.4.3
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Notifications: the "time ago" text has very low contrast. Landing Page: most text
                meets the minimum contrast, but not all.
      - num: 1.4.4
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.5
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Notifications: images of text are used to convey information where actual text could
                be used.
      - num: 1.4.10
        components:
          - name: web
            adherence:
              level: supports
      - num: 1.4.11
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Landing Page and Notifications: some user interface components and graphical objects
                do not meet the minimum non-text contrast ratio.
      - num: 1.4.12
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Settings: text spacing overrides are not supported. Landing Page and Notifications:
                text spacing is only partially supported.
      - num: 1.4.13
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Settings: the holidays table has a tooltip for the holiday name that cannot be
                dismissed and disappears when hovered over.
      - num: 2.4.5
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.4.6
        components:
          - name: web
            adherence:
              level: supports
      - num: 2.4.7
        components:
          - name: web
            adherence:
              level: partially-supports
              notes: >-
                Landing Page: in some places the focus indicator is not clearly visible. Listing
                Pages: the New button dropdown receives focus even when it is not open.
      - num: 2.4.11
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.2
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.2.3
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.2.4
        components:
          - name: web
            adherence:
              level: supports
      - num: 3.3.3
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Settings: the name input does not provide the error as written text. Landing Page:
                the "No projects available" message under project search may not be programmatically
                determinable.
      - num: 3.3.4
        components:
          - name: web
            adherence:
              level: not-applicable
              notes: >-
                There is no legal, financial, or other sensitive data requiring reversible
                submissions.
      - num: 3.3.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 4.1.3
        components:
          - name: web
            adherence:
              level: does-not-support
              notes: >-
                Landing Page and Notifications: status messages are not currently supported.
                Settings: inputs indicate error states, but toast errors are not easily read with
                the keyboard and screen reader.
  success_criteria_level_aaa:
    notes: ''
    criteria:
      - num: 1.2.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.2.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.2.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.2.9
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.3.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.7
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 1.4.9
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.1.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.4
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.2.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.3.2
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.3.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.8
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.9
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.10
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.12
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.4.13
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 2.5.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.3
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.4
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.1.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.2.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.5
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.6
        components:
          - name: web
            adherence:
              level: not-evaluated
      - num: 3.3.9
        components:
          - name: web
            adherence:
              level: not-evaluated
  functional_performance_criteria:
    notes: ''
    criteria:
      - num: '302.1'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Non-visual (screen reader) access has significant defects across areas: missing text
                alternatives, tables not announced, and unlabeled controls; multiple bugs are filed.
      - num: '302.2'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: Some functionality has defects for users with limited vision (bugs filed).
      - num: '302.3'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: 'Settings: some error states rely on color alone to inform the user.'
      - num: '302.4'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.5'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.6'
        components:
          - name: none
            adherence:
              level: supports
      - num: '302.7'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                Listing Pages: some controls, such as the New button dropdown, are not fully
                keyboard-operable, affecting users with limited manipulation.
      - num: '302.8'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                Listing Pages: some functionality is not fully operable for users with limited reach
                and strength.
      - num: '302.9'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Listing Pages: the pages do not adequately support users with limited language,
                cognitive, and learning abilities.
  hardware:
    disabled: true
    notes: Process Automation is a software product; Section 508 hardware criteria are not applicable.
  software:
    notes: ''
    criteria:
      - num: 502.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 502.2.2
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 502.3.1
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: Object information is not fully exposed to assistive technology in some areas.
      - num: 502.3.2
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                Modifications to object information are not fully communicated to assistive
                technology.
      - num: 502.3.3
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Listing Pages: table headers, rows, and columns are not labeled, so a screen-reader
                user cannot tell they are in a table.
      - num: 502.3.4
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: Some values are not fully exposed to assistive technology.
      - num: 502.3.5
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: 'Listing Pages: modification of values is not exposed to assistive technology.'
      - num: 502.3.6
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: Label relationships are not fully exposed to assistive technology in some areas.
      - num: 502.3.7
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                Landing Page: the Project dropdown's relationship to the page may be unclear.
                Listing Pages: the table's tabbable container does not indicate that it is the
                parent of the rows.
      - num: 502.3.8
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: Text is not fully exposed to assistive technology in some areas.
      - num: 502.3.9
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: 'Settings: modification of text is not exposed to assistive technology.'
      - num: 502.3.10
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Settings: the list of actions is not exposed to assistive technology. Listing Pages:
                row action buttons are available programmatically, but a few non-essential menus are
                not.
      - num: 502.3.11
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                Listing Pages: row action buttons are available programmatically, but a few
                non-essential menus are not.
      - num: 502.3.12
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: The focus cursor is not fully tracked by assistive technology in some areas.
      - num: 502.3.13
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: Modification of the focus cursor is not exposed to assistive technology.
      - num: 502.3.14
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: >-
                Landing Page and Notifications: event and change notifications are not exposed to
                assistive technology.
      - num: '502.4'
        components:
          - name: none
            adherence:
              level: does-not-support
              notes: Platform accessibility features are not supported.
      - num: '503.2'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '503.3'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 503.4.1
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 503.4.2
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '504.2'
        components:
          - name: none
            adherence:
              level: not-evaluated
      - num: 504.2.1
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: 504.2.2
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '504.3'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '504.4'
        components:
          - name: none
            adherence:
              level: not-applicable
  support_documentation_and_services:
    notes: ''
    criteria:
      - num: '602.2'
        components:
          - name: none
            adherence:
              level: partially-supports
              notes: >-
                Landing Page: the majority of support documentation conforms to WCAG, but some
                functionality only partially conforms.
      - num: '602.3'
        components:
          - name: none
            adherence:
              level: not-evaluated
      - num: '602.4'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '603.2'
        components:
          - name: none
            adherence:
              level: not-applicable
      - num: '603.3'
        components:
          - name: none
            adherence:
              level: not-applicable
