Directory Server Accessibility Conformance Report

This report lists each accessibility rule and how well Directory Server meets it. Across all rules and product areas there are 32 “Supports”, 22 “Partially Supports”, 2 “Does Not Support”, and 37 “Not Applicable” ratings. The remarks column explains each rating. 34 rules have not been evaluated yet.

Product
Directory Server(version 12)
Report date
2025-02-07
Last updated
2026-07-10
Based on
VPAT® 2.5 WCAG 2.2 and Revised Section 508 Edition

This Accessibility Conformance Report presents the results of Laserfiche's accessibility evaluation of Directory Server. Conformance was evaluated against WCAG 2.2 (Level A and AA). Success criteria outside the evaluated scope — including later WCAG 2.2 additions and all Level AAA criteria that were not tested — are listed as "Not Evaluated" rather than assigned an untested rating. Conformance to accessibility standards was evaluated by external suppliers under the DHS Trusted Tester Program.

How to read this report

Each table below covers one part of the standard. Every row names one accessibility rule (a “criterion”), shows a conformance level, and explains the rating. The conformance levels mean:

Supports
The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criterion.
Does Not Support
The majority of product functionality does not meet the criterion.
Not Applicable
The criterion is not relevant to the product.
Not Evaluated
The product has not been evaluated against the criterion. This can only be used in WCAG Level AAA criteria.

How we tested: General product knowledge combined with manual testing and testing with assistive technologies (NVDA screen reader), using Accessibility Insights for Web and a WCAG color-contrast checker. A third-party consultant also ran an assessment whose results are incorporated.

Table 1: Success Criteria, Level A

Table 1: Success Criteria, Level A — conformance of Directory Server. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
1.1.1: Non-text Content
  • Web: Partially Supports
  • Web:Configure-MFA page: the MFA image has no alternate text.
1.2.1: Audio-only and Video-only (Prerecorded)
  • Web: Not Applicable
  • Web:No remarks.
1.2.2: Captions (Prerecorded)
  • Web: Not Applicable
  • Web:No remarks.
1.2.3: Audio Description or Media Alternative (Prerecorded)
  • Web: Not Applicable
  • Web:No remarks.
1.3.1: Info and Relationships
  • Web: Partially Supports
  • Web:Reset-Password page: labels for New password and Confirm new password are not associated with their inputs. Self-Service page: the Select license dropdown is not associated with its input.
1.3.2: Meaningful Sequence
  • Web: Supports
  • Web:No remarks.
1.3.3: Sensory Characteristics
  • Web: Not Applicable
  • Web:No remarks.
1.4.1: Use of Color
  • Web: Partially Supports
  • Web:Sign-in, Reset-Password, and Configure-MFA pages: a red border is the only visual means of indicating an error on the MFA code input.
1.4.2: Audio Control
  • Web: Not Applicable
  • Web:No remarks.
2.1.1: Keyboard
  • Web: Partially Supports
  • Web:Self-Service page: the 'Skip' link and the 'Click here' link (shown after confirmation) cannot be reached by keyboard. Configure-MFA page: the 'Can't scan?' link cannot be reached by keyboard.
2.1.2: No Keyboard Trap
  • Web: Supports
  • Web:No remarks.
2.1.4: Character Key Shortcuts
  • Web: Not Applicable
  • Web:No remarks.
2.2.1: Timing Adjustable
  • Web: Supports
  • Web:No remarks.
2.2.2: Pause, Stop, Hide
  • Web: Not Applicable
  • Web:No remarks.
2.3.1: Three Flashes or Below Threshold
  • Web: Not Applicable
  • Web:No remarks.
2.4.1: Bypass Blocks
  • Web: Not Applicable
  • Web:No remarks.
2.4.2: Page Titled
  • Web: Partially Supports
  • Web:Error page: the page title is 'Laserfiche', which does not describe the page's topic or purpose.
2.4.3: Focus Order
  • Web: Supports
  • Web:No remarks.
2.4.4: Link Purpose (In Context)
  • Web: Supports
  • Web:No remarks.
2.5.1: Pointer Gestures
  • Web: Not Applicable
  • Web:No remarks.
2.5.2: Pointer Cancellation
  • Web: Supports
  • Web:No remarks.
2.5.3: Label in Name
  • Web: Partially Supports
  • Web:Self-Service page: the Select license dropdown is not programmatically determinable. Reset-Password page: the New password and Confirm new password inputs are not programmatically determinable.
2.5.4: Motion Actuation
  • Web: Not Applicable
  • Web:No remarks.
3.1.1: Language of Page
  • Web: Does Not Support
  • Web:The <html> tag has no lang attribute on the Self-Service, Sign-in, Forgot-Password, Reset-Password, Configure-MFA, and Error pages.
3.2.1: On Focus
  • Web: Supports
  • Web:No remarks.
3.2.2: On Input
  • Web: Partially Supports
  • Web:Sign-in page: pressing Enter to select 'I have an MFA code' signs the user in. Reset-Password page: pressing Enter to select 'I have an MFA code' resets the password.
3.2.6: Consistent Help
  • Web: Supports
  • Web:No remarks.
3.3.1: Error Identification
  • Web: Partially Supports
  • Web:Sign-in, Reset-Password, and Configure-MFA pages: errors on the MFA code input are not described in text.
3.3.2: Labels or Instructions
  • Web: Partially Supports
  • Web:Reset-Password page: the New password and Confirm new password inputs are not programmatically determinable. Forgot-Password page: the Organization dropdown is not programmatically determinable. Sign-in page: the Organization dropdown is not programmatically determinable and the MFA code input has no label.
3.3.7: Redundant Entry
  • Web: Supports
  • Web:No remarks.
4.1.1: Parsing
  • Web: Not Evaluated
  • Web:No remarks.
4.1.2: Name, Role, Value
  • Web: Partially Supports
  • Web:Self-Service page: the Select license dropdown has no accessible name.

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Table 2: Success Criteria, Level AA

Table 2: Success Criteria, Level AA — conformance of Directory Server. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
1.2.4: Captions (Live)
  • Web: Not Applicable
  • Web:No remarks.
1.2.5: Audio Description (Prerecorded)
  • Web: Not Applicable
  • Web:No remarks.
1.3.4: Orientation
  • Web: Supports
  • Web:No remarks.
1.3.5: Identify Input Purpose
  • Web: Partially Supports
  • Web:Inputs across the Self-Service, Sign-in, Configure-MFA, Reset-Password, and Forgot-Password pages lack the correct HTML5 autocomplete attribute (for example autocomplete is 'on' instead of naming the input).
1.4.3: Contrast (Minimum)
  • Web: Partially Supports
  • Web:Configure-MFA page: the 'Can't scan' link does not meet minimum contrast.
1.4.4: Resize text
  • Web: Supports
  • Web:No remarks.
1.4.5: Images of Text
  • Web: Not Applicable
  • Web:No remarks.
1.4.10: Reflow
  • Web: Supports
  • Web:No remarks.
1.4.11: Non-text Contrast
  • Web: Supports
  • Web:No remarks.
1.4.12: Text Spacing
  • Web: Supports
  • Web:No remarks.
1.4.13: Content on Hover or Focus
  • Web: Not Applicable
  • Web:No remarks.
2.4.5: Multiple Ways
  • Web: Not Applicable
  • Web:No remarks.
2.4.6: Headings and Labels
  • Web: Not Applicable
  • Web:No remarks.
2.4.7: Focus Visible
  • Web: Supports
  • Web:No remarks.
2.4.11: Focus Not Obscured (Minimum)
  • Web: Supports
  • Web:No remarks.
2.5.7: Dragging Movements
  • Web: Not Applicable
  • Web:No remarks.
2.5.8: Target Size (Minimum)
  • Web: Partially Supports
  • Web:Configure-MFA page: the 'Can't scan' link is too small.
3.1.2: Language of Parts
  • Web: Not Applicable
  • Web:No remarks.
3.2.3: Consistent Navigation
  • Web: Not Applicable
  • Web:No remarks.
3.2.4: Consistent Identification
  • Web: Not Applicable
  • Web:No remarks.
3.3.3: Error Suggestion
  • Web: Partially Supports
  • Web:Sign-in, Reset-Password, and Configure-MFA pages: no guidance is provided for correcting the error on the MFA code input.
3.3.4: Error Prevention (Legal, Financial, Data)
  • Web: Not Applicable
  • Web:No remarks.
3.3.8: Accessible Authentication (Minimum)
  • Web: Supports
  • Web:No remarks.
4.1.3: Status Messages
  • Web: Partially Supports
  • Web:Sign-in, Reset-Password, and Configure-MFA pages: the status message is not programmatically determinable.

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Table 3: Success Criteria, Level AAA

Table 3: Success Criteria, Level AAA — conformance of Directory Server. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
1.2.6: Sign Language (Prerecorded)
  • Web: Not Evaluated
  • Web:No remarks.
1.2.7: Extended Audio Description (Prerecorded)
  • Web: Not Evaluated
  • Web:No remarks.
1.2.8: Media Alternative (Prerecorded)
  • Web: Not Evaluated
  • Web:No remarks.
1.2.9: Audio-only (Live)
  • Web: Not Evaluated
  • Web:No remarks.
1.3.6: Identify Purpose
  • Web: Not Evaluated
  • Web:No remarks.
1.4.6: Contrast (Enhanced)
  • Web: Not Evaluated
  • Web:No remarks.
1.4.7: Low or No Background Audio
  • Web: Not Evaluated
  • Web:No remarks.
1.4.8: Visual Presentation
  • Web: Not Evaluated
  • Web:No remarks.
1.4.9: Images of Text (No Exception)
  • Web: Not Evaluated
  • Web:No remarks.
2.1.3: Keyboard (No Exception)
  • Web: Not Evaluated
  • Web:No remarks.
2.2.3: No Timing
  • Web: Not Evaluated
  • Web:No remarks.
2.2.4: Interruptions
  • Web: Not Evaluated
  • Web:No remarks.
2.2.5: Re-authenticating
  • Web: Not Evaluated
  • Web:No remarks.
2.2.6: Timeouts
  • Web: Not Evaluated
  • Web:No remarks.
2.3.2: Three Flashes
  • Web: Not Evaluated
  • Web:No remarks.
2.3.3: Animation from Interactions
  • Web: Not Evaluated
  • Web:No remarks.
2.4.8: Location
  • Web: Not Evaluated
  • Web:No remarks.
2.4.9: Link Purpose (Link Only)
  • Web: Not Evaluated
  • Web:No remarks.
2.4.10: Section Headings
  • Web: Not Evaluated
  • Web:No remarks.
2.4.12: Focus Not Obscured (Enhanced)
  • Web: Not Evaluated
  • Web:No remarks.
2.4.13: Focus Appearance
  • Web: Not Evaluated
  • Web:No remarks.
2.5.5: Target Size (Enhanced)
  • Web: Not Evaluated
  • Web:No remarks.
2.5.6: Concurrent Input Mechanisms
  • Web: Not Evaluated
  • Web:No remarks.
3.1.3: Unusual Words
  • Web: Not Evaluated
  • Web:No remarks.
3.1.4: Abbreviations
  • Web: Not Evaluated
  • Web:No remarks.
3.1.5: Reading Level
  • Web: Not Evaluated
  • Web:No remarks.
3.1.6: Pronunciation
  • Web: Not Evaluated
  • Web:No remarks.
3.2.5: Change on Request
  • Web: Not Evaluated
  • Web:No remarks.
3.3.5: Help
  • Web: Not Evaluated
  • Web:No remarks.
3.3.6: Error Prevention (All)
  • Web: Not Evaluated
  • Web:No remarks.
3.3.9: Accessible Authentication (Enhanced)
  • Web: Not Evaluated
  • Web:No remarks.

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Chapter 3: Functional Performance Criteria (FPC)

Chapter 3: Functional Performance Criteria (FPC) — conformance of Directory Server. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
302.1: Without Vision SupportsNo remarks.
302.2: With Limited Vision SupportsNo remarks.
302.3: Without Perception of Color SupportsNo remarks.
302.4: Without Hearing Not ApplicableNo audible mode of operation is provided.
302.5: With Limited Hearing Not ApplicableNo audible mode of operation is provided.
302.6: Without Speech Not ApplicableNo functionality uses speech for input.
302.7: With Limited Manipulation SupportsNo remarks.
302.8: With Limited Reach and Strength SupportsNo remarks.
302.9: With Limited Language, Cognitive, and Learning Abilities SupportsNo remarks.

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Chapter 4: Hardware

Directory Server is a software product; Section 508 hardware criteria are not applicable.

This chapter is not included in this report.

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Chapter 5: Software

Chapter 5: Software — conformance of Directory Server. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
502.2.1: User Control of Accessibility Features Not ApplicableThe product is not platform software.
502.2.2: No Disruption of Accessibility Features Not ApplicableThe product does not contain platform features.
502.3.1: Object Information SupportsNo remarks.
502.3.2: Modification of Object Information Partially SupportsSee 4.1.2 Name, Role, Value.
502.3.3: Row, Column, and Headers Partially SupportsSee 1.3.1 Info and Relationships.
502.3.4: Values Partially SupportsSome values cannot be associated with an object, such as the values of the Organization dropdown and the Select license list.
502.3.5: Modification of Values Partially SupportsSee 4.1.2 Name, Role, Value.
502.3.6: Label Relationships Partially SupportsSee 1.3.1 Info and Relationships.
502.3.7: Hierarchical Relationships Partially SupportsSee 1.3.1 Info and Relationships.
502.3.8: Text SupportsNo remarks.
502.3.9: Modification of Text SupportsNo remarks.
502.3.10: List of Actions Not ApplicableThe product does not have a list of actions for objects.
502.3.11: Actions on Objects SupportsNo remarks.
502.3.12: Focus Cursor SupportsNo remarks.
502.3.13: Modification of Focus Cursor SupportsNo remarks.
502.3.14: Event Notification SupportsNo remarks.
502.4: Platform Accessibility Features Not ApplicableNo remarks.
503.2: User Preferences Partially SupportsThe product does not follow the platform settings for font type, font size, and focus cursor.
503.3: Alternative User Interfaces Not ApplicableNo alternative user interface is provided.
503.4.1: Caption Controls Not ApplicableNo captions.
503.4.2: Audio Description Controls Not ApplicableNo audio.
504.2: Content Creation or Editing Not EvaluatedNo remarks.
504.2.1: Preservation of Information Provided for Accessibility in Format Conversion Not ApplicableThe product does not convert content.
504.2.2: PDF Export Not ApplicableNothing is related to PDF export.
504.3: Prompts Not ApplicableWhether content conforms to WCAG is determined by the product rather than the customer.
504.4: Templates Not ApplicableNo templates.

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Chapter 6: Support Documentation and Services

Chapter 6: Support Documentation and Services — conformance of Directory Server. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
602.2: Accessibility and Compatibility Features Does Not SupportThere is no document that lists and explains how to use the product's accessibility and compatibility features.
602.3: Electronic Support Documentation Not EvaluatedNo remarks.
602.4: Alternate Formats for Non-Electronic Support Documentation Not ApplicableNon-electronic support documentation is not provided.
603.2: Information on Accessibility and Compatibility Features SupportsNo remarks.
603.3: Accommodation of Communication Needs SupportsNo remarks.

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Legal disclaimer: This Laserfiche® Accessibility Conformance Report is for informational purposes only and is subject to change without notice. Compulink Management Center, Inc. dba Laserfiche (“Laserfiche”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT, and cannot guarantee the accuracy of any information presented after the date of publication. Laserfiche disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Customization of the product voids this conformance statement from Laserfiche. Customers may make independent conformance statements if they have conducted due diligence to meet all relevant requirements for their customization. Laserfiche further makes no representation concerning the ability of assistive technologies or other products to interoperate with its products. This document addresses the named product(s) only and not prerequisite products for which Laserfiche may supply restricted use licenses. Please consult with Assistive Technology (AT) vendors for compatibility specifications of specific AT products.

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