Public Portal Accessibility Conformance Report

This report lists each accessibility rule and how well Public Portal meets it. Across all rules and product areas there are 73 “Supports”, 7 “Partially Supports”, 1 “Does Not Support”, and 9 “Not Applicable” ratings. The remarks column explains each rating. 37 rules have not been evaluated yet.

Product
Public Portal(version Cloud 2025.08, Self-Hosted Fall 2025)
Report date
2025-01-14
Last updated
2026-07-10
Based on
VPAT® 2.5 WCAG 2.2 and Revised Section 508 Edition

This Accessibility Conformance Report presents the results of Laserfiche's accessibility evaluation of Public Portal. Conformance was evaluated against WCAG 2.2 (Level A and AA). Success criteria outside the evaluated scope — including later WCAG 2.2 additions and all Level AAA criteria that were not tested — are listed as "Not Evaluated" rather than assigned an untested rating. Laserfiche has not audited its software for WCAG level AAA support.

How to read this report

Each table below covers one part of the standard. Every row names one accessibility rule (a “criterion”), shows a conformance level, and explains the rating. The conformance levels mean:

Supports
The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criterion.
Does Not Support
The majority of product functionality does not meet the criterion.
Not Applicable
The criterion is not relevant to the product.
Not Evaluated
The product has not been evaluated against the criterion. This can only be used in WCAG Level AAA criteria.

How we tested: Manual testing with the Chrome web browser and the NVDA screen reader, plus automated scans with the axe-core DevTools extension.

Table 1: Success Criteria, Level A

Table 1: Success Criteria, Level A — conformance of Public Portal. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
1.1.1: Non-text Content
  • Web: Supports
  • Web:No remarks.
1.2.1: Audio-only and Video-only (Prerecorded)
  • Web: Supports
  • Web:No remarks.
1.2.2: Captions (Prerecorded)
  • Web: Supports
  • Web:No remarks.
1.2.3: Audio Description or Media Alternative (Prerecorded)
  • Web: Supports
  • Web:No remarks.
1.3.1: Info and Relationships
  • Web: Supports
  • Web:The page lacks a semantic heading level 1, which may affect document structure for assistive technologies.
1.3.2: Meaningful Sequence
  • Web: Supports
  • Web:Labels for search fields in the heading are visually hidden to avoid redundancy for users who can derive the purpose from the visual cues.
1.3.3: Sensory Characteristics
  • Web: Supports
  • Web:No remarks.
1.4.1: Use of Color
  • Web: Supports
  • Web:No remarks.
1.4.2: Audio Control
  • Web: Supports
  • Web:No remarks.
2.1.1: Keyboard
  • Web: Partially Supports
  • Web:Lists of documents do not have all columns available through keyboard navigation. Document lists do not support arrow key navigation to skip lengthy lists.
2.1.2: No Keyboard Trap
  • Web: Supports
  • Web:No remarks.
2.1.4: Character Key Shortcuts
  • Web: Supports
  • Web:No remarks.
2.2.1: Timing Adjustable
  • Web: Supports
  • Web:No remarks.
2.2.2: Pause, Stop, Hide
  • Web: Supports
  • Web:No remarks.
2.3.1: Three Flashes or Below Threshold
  • Web: Supports
  • Web:No remarks.
2.4.1: Bypass Blocks
  • Web: Supports
  • Web:The page lacks a skip link, but due to minimal navigation elements keyboard users can reach the main content with limited tabbing effort. Skip links are being considered in a future update.
2.4.2: Page Titled
  • Web: Supports
  • Web:Some page titles are controlled by visible documents and may be misleading.
2.4.3: Focus Order
  • Web: Partially Supports
  • Web:Keyboard focus in lists of documents does not follow visual layout and lacks sufficient visual indicators, relying on color alone. Non-native elements with tabindex disrupt expected focus order and do not provide proper role or interaction cues.
2.4.4: Link Purpose (In Context)
  • Web: Supports
  • Web:No remarks.
2.5.1: Pointer Gestures
  • Web: Not Applicable
  • Web:No remarks.
2.5.2: Pointer Cancellation
  • Web: Supports
  • Web:No remarks.
2.5.3: Label in Name
  • Web: Supports
  • Web:No remarks.
2.5.4: Motion Actuation
  • Web: Not Applicable
  • Web:No remarks.
3.1.1: Language of Page
  • Web: Supports
  • Web:No remarks.
3.2.1: On Focus
  • Web: Supports
  • Web:No remarks.
3.2.2: On Input
  • Web: Partially Supports
  • Web:Document lists use custom checkboxes and do not support expected keyboard interactions and activate unexpectedly on navigation.
3.2.6: Consistent Help
  • Web: Not Evaluated
  • Web:No remarks.
3.3.1: Error Identification
  • Web: Supports
  • Web:No remarks.
3.3.2: Labels or Instructions
  • Web: Supports
  • Web:Labels for search fields in the heading are visually hidden to avoid redundancy for users who can derive the purpose from the visual cues.
3.3.7: Redundant Entry
  • Web: Not Evaluated
  • Web:No remarks.
4.1.1: Parsing
  • Web: Supports
  • Web:No remarks.
4.1.2: Name, Role, Value
  • Web: Partially Supports
  • Web:My Public Portal selectable lists use role="list" but emulate listbox behavior.

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Table 2: Success Criteria, Level AA

Table 2: Success Criteria, Level AA — conformance of Public Portal. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
1.2.4: Captions (Live)
  • Web: Not Applicable
  • Web:No remarks.
1.2.5: Audio Description (Prerecorded)
  • Web: Supports
  • Web:No remarks.
1.3.4: Orientation
  • Web: Supports
  • Web:No remarks.
1.3.5: Identify Input Purpose
  • Web: Supports
  • Web:No remarks.
1.4.3: Contrast (Minimum)
  • Web: Supports
  • Web:No remarks.
1.4.4: Resize text
  • Web: Supports
  • Web:No remarks.
1.4.5: Images of Text
  • Web: Supports
  • Web:No remarks.
1.4.10: Reflow
  • Web: Supports
  • Web:No remarks.
1.4.11: Non-text Contrast
  • Web: Supports
  • Web:No remarks.
1.4.12: Text Spacing
  • Web: Supports
  • Web:No remarks.
1.4.13: Content on Hover or Focus
  • Web: Supports
  • Web:No remarks.
2.4.5: Multiple Ways
  • Web: Supports
  • Web:No remarks.
2.4.6: Headings and Labels
  • Web: Supports
  • Web:No remarks.
2.4.7: Focus Visible
  • Web: Partially Supports
  • Web:Keyboard focus in lists of documents does not follow visual layout and lacks sufficient visual indicators, relying on color alone.
2.4.11: Focus Not Obscured (Minimum)
  • Web: Not Evaluated
  • Web:No remarks.
2.5.7: Dragging Movements
  • Web: Not Evaluated
  • Web:No remarks.
2.5.8: Target Size (Minimum)
  • Web: Not Evaluated
  • Web:No remarks.
3.1.2: Language of Parts
  • Web: Supports
  • Web:All parts match the language of the overall application with the exception of user generated text.
3.2.3: Consistent Navigation
  • Web: Supports
  • Web:No remarks.
3.2.4: Consistent Identification
  • Web: Supports
  • Web:No remarks.
3.3.3: Error Suggestion
  • Web: Supports
  • Web:No remarks.
3.3.4: Error Prevention (Legal, Financial, Data)
  • Web: Not Applicable
  • Web:No remarks.
3.3.8: Accessible Authentication (Minimum)
  • Web: Not Evaluated
  • Web:No remarks.
4.1.3: Status Messages
  • Web: Supports
  • Web:No remarks.

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Table 3: Success Criteria, Level AAA

Table 3: Success Criteria, Level AAA — conformance of Public Portal. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
1.2.6: Sign Language (Prerecorded)
  • Web: Not Evaluated
  • Web:No remarks.
1.2.7: Extended Audio Description (Prerecorded)
  • Web: Not Evaluated
  • Web:No remarks.
1.2.8: Media Alternative (Prerecorded)
  • Web: Not Evaluated
  • Web:No remarks.
1.2.9: Audio-only (Live)
  • Web: Not Evaluated
  • Web:No remarks.
1.3.6: Identify Purpose
  • Web: Not Evaluated
  • Web:No remarks.
1.4.6: Contrast (Enhanced)
  • Web: Not Evaluated
  • Web:No remarks.
1.4.7: Low or No Background Audio
  • Web: Not Evaluated
  • Web:No remarks.
1.4.8: Visual Presentation
  • Web: Not Evaluated
  • Web:No remarks.
1.4.9: Images of Text (No Exception)
  • Web: Not Evaluated
  • Web:No remarks.
2.1.3: Keyboard (No Exception)
  • Web: Not Evaluated
  • Web:No remarks.
2.2.3: No Timing
  • Web: Not Evaluated
  • Web:No remarks.
2.2.4: Interruptions
  • Web: Not Evaluated
  • Web:No remarks.
2.2.5: Re-authenticating
  • Web: Not Evaluated
  • Web:No remarks.
2.2.6: Timeouts
  • Web: Not Evaluated
  • Web:No remarks.
2.3.2: Three Flashes
  • Web: Not Evaluated
  • Web:No remarks.
2.3.3: Animation from Interactions
  • Web: Not Evaluated
  • Web:No remarks.
2.4.8: Location
  • Web: Not Evaluated
  • Web:No remarks.
2.4.9: Link Purpose (Link Only)
  • Web: Not Evaluated
  • Web:No remarks.
2.4.10: Section Headings
  • Web: Not Evaluated
  • Web:No remarks.
2.4.12: Focus Not Obscured (Enhanced)
  • Web: Not Evaluated
  • Web:No remarks.
2.4.13: Focus Appearance
  • Web: Not Evaluated
  • Web:No remarks.
2.5.5: Target Size (Enhanced)
  • Web: Not Evaluated
  • Web:No remarks.
2.5.6: Concurrent Input Mechanisms
  • Web: Not Evaluated
  • Web:No remarks.
3.1.3: Unusual Words
  • Web: Not Evaluated
  • Web:No remarks.
3.1.4: Abbreviations
  • Web: Not Evaluated
  • Web:No remarks.
3.1.5: Reading Level
  • Web: Not Evaluated
  • Web:No remarks.
3.1.6: Pronunciation
  • Web: Not Evaluated
  • Web:No remarks.
3.2.5: Change on Request
  • Web: Not Evaluated
  • Web:No remarks.
3.3.5: Help
  • Web: Not Evaluated
  • Web:No remarks.
3.3.6: Error Prevention (All)
  • Web: Not Evaluated
  • Web:No remarks.
3.3.9: Accessible Authentication (Enhanced)
  • Web: Not Evaluated
  • Web:No remarks.

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Chapter 3: Functional Performance Criteria (FPC)

Chapter 3: Functional Performance Criteria (FPC) — conformance of Public Portal. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
302.1: Without Vision SupportsNo remarks.
302.2: With Limited Vision SupportsNo remarks.
302.3: Without Perception of Color SupportsNo remarks.
302.4: Without Hearing SupportsNo remarks.
302.5: With Limited Hearing SupportsNo remarks.
302.6: Without Speech SupportsNo remarks.
302.7: With Limited Manipulation SupportsNo remarks.
302.8: With Limited Reach and Strength Not ApplicableNo remarks.
302.9: With Limited Language, Cognitive, and Learning Abilities SupportsNo remarks.

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Chapter 4: Hardware

Public Portal is a software product; Section 508 hardware criteria are not applicable.

This chapter is not included in this report.

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Chapter 5: Software

Chapter 5: Software — conformance of Public Portal. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
502.2.1: User Control of Accessibility Features SupportsNo remarks.
502.2.2: No Disruption of Accessibility Features SupportsNo remarks.
502.3.1: Object Information SupportsNo remarks.
502.3.2: Modification of Object Information SupportsNo remarks.
502.3.3: Row, Column, and Headers Partially SupportsTable rows require tab and text navigation for screen readers.
502.3.4: Values SupportsNo remarks.
502.3.5: Modification of Values SupportsNo remarks.
502.3.6: Label Relationships SupportsNo remarks.
502.3.7: Hierarchical Relationships SupportsNo remarks.
502.3.8: Text SupportsNo remarks.
502.3.9: Modification of Text SupportsNo remarks.
502.3.10: List of Actions SupportsNo remarks.
502.3.11: Actions on Objects SupportsNo remarks.
502.3.12: Focus Cursor Partially SupportsSee criterion 2.4.3 in the WCAG Level A results.
502.3.13: Modification of Focus Cursor SupportsNo remarks.
502.3.14: Event Notification SupportsNo remarks.
502.4: Platform Accessibility Features SupportsNo remarks.
503.2: User Preferences Does Not SupportPlatform settings are only available to the user through the Designer interface, which is admin only.
503.3: Alternative User Interfaces Not ApplicableNo remarks.
503.4.1: Caption Controls Not ApplicableNo remarks.
503.4.2: Audio Description Controls Not ApplicableNo remarks.
504.2: Content Creation or Editing Not ApplicableSee information in the WCAG 2.x section.
504.2.1: Preservation of Information Provided for Accessibility in Format Conversion SupportsNo remarks.
504.2.2: PDF Export SupportsNo remarks.
504.3: Prompts SupportsNo remarks.
504.4: Templates SupportsNo remarks.

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Chapter 6: Support Documentation and Services

Chapter 6: Support Documentation and Services — conformance of Public Portal. Each row lists a criterion, the conformance level, and remarks.
CriteriaConformance levelRemarks and explanations
602.2: Accessibility and Compatibility Features SupportsNo remarks.
602.3: Electronic Support Documentation SupportsSee information in the WCAG 2.x section.
602.4: Alternate Formats for Non-Electronic Support Documentation SupportsNo remarks.
603.2: Information on Accessibility and Compatibility Features SupportsNo remarks.
603.3: Accommodation of Communication Needs SupportsNo remarks.

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Legal disclaimer: This Laserfiche® Accessibility Conformance Report is for informational purposes only and is subject to change without notice. Compulink Management Center, Inc. dba Laserfiche (“Laserfiche”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT, and cannot guarantee the accuracy of any information presented after the date of publication. Laserfiche disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Customization of the product voids this conformance statement from Laserfiche. Customers may make independent conformance statements if they have conducted due diligence to meet all relevant requirements for their customization. Laserfiche further makes no representation concerning the ability of assistive technologies or other products to interoperate with its products. This document addresses the named product(s) only and not prerequisite products for which Laserfiche may supply restricted use licenses. Please consult with Assistive Technology (AT) vendors for compatibility specifications of specific AT products.

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